Who we are

Our website address is: https://www.tianshicare.com.au. We are committed to protecting your personal privacy. This Privacy Policy tells you how we collect, store, use and disclose your personal information. We encourage you to read this policy carefully so that you understand our information handling practices.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

In order to provide our customers with our services, we may collect and use personal information about you and others. If we are not provided with all the personal information we request, we may not be able to supply our services. The type of information we collect includes names, email addresses, addresses, phone number and other contact details.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

How we collect personal information

Generally, we collect an individual’s personal information from that individual. For example when you send us a message via our website, by email or any other way. Please note that the transmission of information through the internet is not completely secure. Although we take reasonable precautions to ensure your personal information is not inappropriately misused, lost, disclosed, accessed or altered after we receive it, we cannot guarantee the security of your personal information transmitted by email, through our website or other mobile devices. Any transmission of personal information is at your own risk.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. To help us protect your privacy, you should maintain the secrecy of the access credentials (ie. user name and password) you use to access and use our website.

Purpose of collection

We collect personal information so we can: • inform you or others of any initiatives we think may be of interest to you or them; • identify our clients, potential customers and their representatives; • inform you or others about our products and services and the benefits of using our products and services; • provide you or others with information about offers or other benefits that may become available; • seek your opinion or comments about our products and services; • carry out our management, administrative quality assurance and complaint handling activities in a professional and efficient manner; • carry out billing and/or debt recovery activities; and • develop and implement initiatives to improve our services and products.   Marketing We may use personal information to advise the individual concerned of new products and marketing initiatives that we think may be of interest to them. This may include product and service offerings, newsletters and general information about us. We never disclose personal information to a third party for the purpose of allowing them to direct market their products or service on an individual, unless individuals have expressly consented to that disclosure. Those who prefer not to receive information about our products and services can ask to be removed from the relevant circulation list by contacting contact us, using the details listed below.  

Contact us

If you have any concerns about our handling of your personal information or if you need more detailed information about our information handling practices, please feel free to let us know by contacting us at: Email: info@tianshicare.com.au We will respond to your requirements and concerns as quickly as possible.