Home Care Package
How to Apply?

If you or a loved one is having difficulty at home and require additional care services to support staying at home – a Home Care Package may be suitable for you.
There are 8 steps involved in the application process –

Step 1

Application –  

Firstly, submit an application to “My Aged Care”

• Internet: https://www.myagedcare.gov.au/make-a-referral

• Telephone: 1800 200 422 (My Aged Care)

The applicant can be yourself, a family member or someone willing to assist you.

The whole process from submitting an application, receiving evaluation, receiving a support plan, obtaining approval, being assigned a package, finding an Approved Service Provider can be a long and confusing process; if you are not familiar with the Australian welfare policies or require more information about the purpose/procedure of the application, you can contact our professional consultant team on 8812 2661 / 0410 566 762

Arrangement –  

Based on your age and health status, My Aged Care will refer your case to one of two Departments to organise an assessment for you.
• Regional Assessment Service (RAS) for Commonwealth Home Support Programme (CHSP) managed by your local city council; or
• Aged Care Assessment Team (ACAT)
Step 2
Step 3

Evaluation –  

Assessment 1 – Regional Assessment Service (RAS) for Commonwealth Home Support Programme (CHSP) 
If your case has been referred to your local city council, they will contact you to make a time to undertake a simple in-home assessment to better understand your situation and what kind of care services that you need assistance with (Care Services may include: cleaning, food delivery, handrail installation, escort/transportation support etc.)

Under this program, the Basic Daily Fee and the service cost needs to be covered by you.

If the CHSP assessment team assesses you to be of higher need (which their team cannot support), they will refer you to undergo a comprehensive assessment for a “Comprehensive Home Care Package” from the Aged Care Assessment Team (ACAT)

Assessment 2 – Aged Care Assessment Team (ACAT) for Home Care Packages 

The assessment from the Aged Care Assessment Team (ACAT) will be very detailed. The assessor will come to your home to conduct a comprehensive assessment to better understand your physical and mental health, current services in place, difficulties that you face and evaluate your current living environment.

The results of this assessment will come together to form a comprehensive support plan which will indicate clearly the services that you are eligible and have been approved for.

Report - (First Letter) 

After your assessment from either the CHSP or ACAT, you will be sent a letter in the mail detailing the findings/results of your assessment. The letter will detail what the Assessor observed on the assessment day and will list recommendation of services that will benefit you.

If you have been approved a Home Care Package, the letter will tell you what level of care you are approved for (From Level 1 through to Level 4).
Once you have received this approval, you will be added to the Government waitlist until a package becomes available for you.

Step 4
Step 5

Step 5) Notification - (Second Letter) 

When you are about to be assigned a Home Care Package, the Government will post you a second letter informing that your approval will be assigned within a three-month period.

After you receive this second letter, in order to facilitate smooth transition into receiving care, TSC suggest you take the following actions:

  1. Complete and Submit an “Aged Care Fees Income Assessment” form.Since many seniors do not receive a Government pension or any income submit, the Government requires you to conduct an income test assessment as soon as your approval has been received. This will ensure that once you have been assigned a Home Care Package, you can understand the fee structure (if any) that is applicable to you. If this assessment has not been undertaken, you may be required to pay the maximum amount of income test fee every day.Therefore, this three-month notice of approval is mainly to prompt you that now is the time to undertake an “Aged Care Fees Income Assessment” to Centrelink.

    The results of this assessment will be sent to you via mail.

  2. Find a Home Care “Approved Service Provider” that can provide you with quality services.At the same time, you can also do some research on Approved Service Providers that are suitable for you. You can use this time to compare and find an Approved Service Provider that can meet your needs.

When your Home Care Package is officially assigned, you can immediately sign an agreement and enter care with the Approved Service Provider that you have chosen. This will ensure that you can receive the care you need as soon as possible (hence reducing transition time).

Assigned Package - (Final Letter) 

You will receive a final letter to officially assign you with a Home Care Package. The assign letter will feature a “Referral Code” in a box. This referral code needs to be provided to your selected Approved Service Provider to enter you into care.
Congratulations, you can now officially commence receiving care under the “Government Subsidised Home Care Package Programme”.

Once you receive this assign letter, you will have 56 days to sign an agreement with an Approved Service Provider otherwise the assign letter will become invalid.
If you have reached this point and would like more information about what services TSC can provide you with or to discuss our many benefits, please contact our friendly admissions team on 03 9898 5566.

Step 6
Step 7

Agreement –  

You’re welcome to contact our team to discuss TSC’s service agreement and to better understand how a Home Care Package can provide you with peace of mind within your home.

After you sign an agreement, you will be assigned a Case Manager for your case. Your Case Manager will work together with you to design a customised and personalised Care Plan that meets your care needs. A budget and service schedule with also explained and provided to you.

Service –  

Once you have a Home Care Agreement in place, your service will commence according to the Comprehensive care plan, budget and service schedule that your Case Manager designed with you (in the previous step). 
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Step 8